Refund and Returns Policy for Speedhato

Effective Date: December 1, 2024

At Speedhato, we strive to ensure that our customers are completely satisfied with their luxury vehicle purchases. However, we understand that sometimes situations arise that require flexibility. This Refund and Returns Policy outlines the conditions and steps for returning or requesting a refund for a vehicle purchased from Speedhato.

1. Returns

We aim to make your car buying experience as smooth as possible, but in the rare event that you are not satisfied with your vehicle, we offer a return policy under the following conditions:

  • Time Frame for Returns: Returns must be initiated within 7 days of the delivery or pickup date. After this 7-day period, returns will no longer be accepted.
  • Vehicle Condition: The vehicle must be returned in the same condition as when it was received. This includes no damage, alterations, or excessive wear and tear. We ask that the vehicle is in its original packaging and that all accessories and documentation are included.
  • Mileage Limit: The vehicle must have no more than 200 miles driven from the time of delivery or pickup. If the vehicle exceeds this mileage, we reserve the right to deny the return.
  • Inspection Process: Upon receiving the returned vehicle, we will conduct an inspection to ensure that the vehicle is in the same condition as when it was sold. If any damage or discrepancies are found, the return may be rejected.

2. Refund Process

If you are eligible for a return, we will issue a refund based on the method of payment used for your original purchase. The refund process is as follows:

  • Refund Processing Time: Once the returned vehicle is inspected and approved, we will begin processing your refund. Refunds typically take between 10 to 14 business days to be reflected in your account, depending on the payment method.
  • Restocking Fee: A restocking fee of 5% of the vehicle purchase price may apply. This fee helps cover the cost of vehicle inspection, cleaning, and administrative fees associated with the return process.
  • Refund Method: Refunds will be issued through the same payment method used at the time of purchase. If you made the payment via financing or leasing, the refund will be processed according to the terms and conditions set by the finance provider.

3. Exclusions

Certain purchases may not be eligible for return or refund:

  • Custom Orders: Vehicles that were specially ordered or modified according to your specifications (custom colors, interior modifications, etc.) are non-returnable and non-refundable.
  • Promotional Offers: Vehicles purchased under special promotional offers or discounts may have different return or refund policies. Please check the specific terms provided at the time of purchase.
  • Used Vehicles: If purchasing a pre-owned vehicle, we provide a different set of terms and conditions. Pre-owned vehicles may not be eligible for returns unless specified under state or local laws.

4. How to Initiate a Return or Refund

To begin the return or refund process, please follow these steps:

  • Step 1: Contact Us: Notify us within 7 days of receiving the vehicle by calling our customer service team at (541) 928-6518 or emailing us at info@speedhato.net. Provide details such as your order number, the reason for the return, and your preferred solution (return or refund).
  • Step 2: Schedule an Inspection: After your initial contact, we will schedule an inspection of the vehicle to assess its condition. If you are unable to bring the vehicle to our showroom, we will arrange for an inspection at a location convenient for you.
  • Step 3: Vehicle Return: If the return is approved, you will need to arrange for the vehicle to be delivered back to our showroom at 2030 Walnut St SW, Albany, Oregon (OR), 97321. You are responsible for the cost of returning the vehicle unless the return is due to an error on our part.
  • Step 4: Refund Processing: Once the return is finalized and the vehicle has passed inspection, we will process your refund and notify you when it has been completed.

5. Why We Have This Policy

At Speedhato, we understand that buying a luxury vehicle is a significant investment, and we want to ensure that you are satisfied with your purchase. This policy exists to provide clarity and ensure that all returns and refunds are handled in a fair and consistent manner. Our goal is to offer exceptional customer service while protecting the interests of both our customers and the business.

We also recognize that the process of returning a luxury vehicle is different from purchasing regular consumer goods. The careful inspection and evaluation of the vehicle ensure that all parties are treated with respect and fairness.

6. Contact Information

If you need assistance or have any questions about our Refund and Returns Policy, our customer service team is ready to assist you. Reach out to us through the following methods:

We are committed to ensuring your experience with Speedhato is as enjoyable and stress-free as possible.

Thank you for choosing Speedhato!